Customer Support
We offer multiple ways to reach our support team. Choose the channel that works best for you.
Live Chat
Chat with us directly on our website. Look for the chat icon at the bottom-right corner of any page.
Availability: During business hours (Saturday–Thursday, 10am–8pm Bangladesh time)
Join our Facebook page and send us a message or post in our community group:
Facebook: facebook.com/eboipro
Page name: EboiPro
You can also follow us for new ebook releases, announcements, and updates.
Discord
Connect with our team and community on Discord:
Discord server: EboiPro
Invite link: discord.gg/eboipro
Use the #support channel to get help from our team or fellow readers.
Email Support
For detailed queries, order issues, or account problems:
Email: support@eboipro.com
Response time: Within 1–2 business days
Please include your registered email address and order/transaction ID (if applicable) for faster assistance.
What We Can Help With
- Order and payment issues
- Ebook access problems
- Account login or profile questions
- Refund requests
- Technical issues with the reader
- Referral program queries
Before You Contact Us
You may find a quick answer in our help pages: