Refund Policy
Effective Date: April 27, 2026
Last Updated: April 27, 2026
At EboiPro, we want you to be satisfied with every purchase. Please read this Refund Policy carefully before buying.
1. Digital Product Nature
All products sold on EboiPro are digital ebooks. Because digital content is instantly accessible upon purchase, our refund policy is more limited than for physical goods.
2. No Refund After Access
Once you have accessed or downloaded a purchased ebook, we are generally unable to issue a refund. This is because the content has been delivered and cannot be returned.
3. Eligible Refund Situations
We will consider refunds in the following circumstances:
- Duplicate purchase: You accidentally purchased the same ebook twice. Contact us within 7 days and we will refund the duplicate charge.
- Technical failure: The ebook is completely inaccessible due to a platform error that we are unable to resolve within 5 business days.
- Wrong item delivered: The content delivered does not match the description shown at the time of purchase.
4. How to Request a Refund
To request a refund, email us at support@eboipro.com within 7 days of your purchase with:
- Your registered email address
- The order ID or transaction reference
- A brief description of the reason for the refund request
We will review your request and respond within 3–5 business days.
5. Refund Method
Approved refunds will be issued via the same payment method used for the original purchase. Processing times vary by payment provider:
- bKash / Nagad / Rocket: 1–3 business days
- Bank Transfer: 3–7 business days
6. Non-Refundable Items
The following are not eligible for refunds:
- Ebooks already accessed or read
- Purchases made more than 7 days ago
- Accounts terminated for policy violations
7. Contact Us
For refund requests or questions, reach out to:
EboiPro
Email: support@eboipro.com
Website: eboipro.com